Mic / Headset Troubleshooting
When a call agent complains about their microphone cutting out, causing the caller being unable to hear them, please follow these steps to gather information for Five9 Support.
Please provide at least 3 recent call samples (no older than 24hrs) using the template below
- Call ID:
- Call type: (inbound/outbound)
- Date and Time Stamp: (please indicate the time zone)
- ANI: (Phone number of the calling party)
- DNIS: (Dialed Phone number by the calling party)
- Describe the agent's experience of the issue: